FocusPoint International

What FocusPoint International is

FocusPoint International is an emergency response and travel assistance company, not an insurer. Its homepage describes it as "a critical event management company that specializes in emergency response as a service," with "a core focus on responding to emergency assistance requests triggered through cellular and satellite devices." The legal notice says "FocusPoint" refers to "the owner of the website, an Ohio Corporation," and the footer names FocusPoint International, Inc. It sells two consumer-facing plans, the CAP Travel Assistance Plan and the Overwatch x Rescue Plan, and it separately arranges medical escorts, repatriation and air ambulance flights case by case. The CAP page positions CAP as something a company can "provide" as "a supplementary product to existing travel insurance policies," so the plans sit beside insurance rather than replacing it. The homepage says its "dedicated team of multilingual professionals" handles emergencies "encountered by travelers, adventurers, and workers in remote or challenging environments," whether "a medical emergency, natural disaster, or security threat."

The homepage lists the company's commercial offerings: a consulting practice on "kidnap for ransom, extortion, political risks, and product risk management"; "Overwatch x Rescue™, an emergency SOS subscription service that reduces and, in many cases, eliminates the financial exposure tied to a rescue"; "CAP Tripside Assistance™, a travel risk management solution that responds to medical and security incidents that impact or have the potential to impact people during a period of travel"; "PULSE™ the company's monitoring and rules-based escalation platform for SEND, PERS, mPERS and IoT connected devices"; and "CAP Advantage™, the company's travel risk intelligence platform and mobile assistance app that comes with a one-touch emergency assistance button available on both Apple and Android smartphones."

The CAP Travel Assistance Plan and Overwatch x Rescue

The homepage describes CAP as "Providing business and leisure travelers with comprehensive, worldwide travel medical and security assistance services." The CAP page tells its origin: with "an extensive international assignee and expatriate workforce, FocusPoint was the consumer of several travel insurance and specialty risk products," and "The insurance company would call on FocusPoint for assistance with various crises as the agency of record." Founder and CEO Greg Pearson then "spotted the gaps in traditional travel insurance that left consumers footing the bill for services they believed were covered." The page says "Today, CAP not only provides duty of care solutions for numerous multinational organizations across the globe but also offers travel medical and crisis response for the everyday leisure traveler."

The Overwatch x Rescue Plan is pitched on the homepage with the line "Not All Rescues Are Free," and as "a MUST have for anyone that lives, works or plays on the fringe of cellular connectivity." The team page credits Pearson as "the visionary behind FocusPoint's flagship products, CAP Tripside Assistance (CAP) and the Overwatch x Rescue (O&R) Plan," providing "comprehensive incident management and emergency response for mobility, travel, and emergency response, addressing critical threats such as kidnap for ransom, extortion, political instability, and travel safety."

The site's plan pages give no price, benefit limit, age rule or term for either plan. The CAP page is written for two kinds of buyer: companies that want to "Ensure the safe travel of your staff traveling internationally for business," and partners, since "Mobility risk managers, distributors, and resellers can contact us directly to learn more about partnering with FocusPoint."

Medical transport services

FocusPoint's medical assistance page calls the company "a global medical transportation service provider offering practical medical transport solutions on all seven continents," offering either "non-emergency medical transportation assistance on a regularly scheduled commercial flight with a professional travel nurse companion or a private air ambulance with an experienced medical team." Its commercial medical escort and repatriation service covers "coordination of accepting facility, in-house travel department, medical record retrieval, and travel documentation assistance," with "Basic or advanced life support, FAA-approved oxygen concentrators" and "Business or first-class commercial airline ticketing." The site reports "Prestigious EURAMI Accreditation for Commercial Airline Medical Escorts."

On air ambulance, the site says "FocusPoint International coordinates domestic and international air ambulance services for patient transfers," helping a patient "secure a private medical flight on a specially configured ambulance jet or a dedicated medical helicopter" and coordinating "with your attending physician and the accepting hospital." It coordinates flights rather than naming a fleet of its own. The flight nurse service can "arrange a private plane with one of our skilled flight nurses," with "RN, physician, or paramedic medical escorts," "Vital signs monitoring, assistance with personal care and medication" and "Bedside-to-bedside service." A travel nurse companion service serves people whose "medical condition or general mobility limitations" make travel hard, for "both domestic and international trips." The medevac service offers transport "back home or to a specialized medical facility of their choosing," including "Critical care air ambulance" and "Ground interfacility transport." A staffing service supplies businesses with "Experienced registered nurses for hire 24/7" and "Dedicated medical case management support teams."

Scale and people

The homepage says FocusPoint "has successfully provided critical event management in over 220 countries and territories globally," and lists "14M+ Lives Protected Daily," "4,000 Assistance Calls Monthly," "5,000 Travel Risk Alerts Quarterly" and "15,000 Crisis Responses Annually," along with "200+ Alerts Actioned Daily." The team page names Executive Chairman Peter Martin, with "a career spanning 30 years"; CEO Greg Pearson, "Founder and CEO," whose background includes time "in the U.S. Army as a member of the special operations community" and as "a law enforcement officer for the State of California"; CFO James Scally, with "more than 25 years of experience in accounting, financial analysis, and financial planning"; and Chief Medical Officer Dr. Michael Odinet, who completed "four years of Emergency Medicine residency training at Charity Hospital in New Orleans." The corporate responsibility page says "Since 2012, FocusPoint has been a committed member of the UN Global Compact."

Who it suits

FocusPoint fits an employer or travel risk manager building a duty-of-care program, a distributor that wants to resell assistance, and a traveler who needs one arranged service, such as a nurse-escorted commercial flight home or an air ambulance transfer. The Overwatch x Rescue Plan is aimed at people who spend time beyond reliable cell coverage. A leisure traveler looking at CAP will find it described as a supplement to travel insurance, with pricing and terms handled outside the pages the site publishes.